1st Line Support specialists – Nottingham


What we do at HEG: HEG is Europe’s largest privately owned hosting provider. Through its brand 123-Reg Ltd., it is the largest domain registrar in the UK, registering over 3 million domain names. With over 1000 employees globally, HEG helps small businesses and large enterprises make the most from the internet. This makes HEG one of Europe’s leading hosting providers of solutions for small and medium sized business. We believe that great people make great companies, so we pro-actively recruit passionate and creative individuals to drive our business forward.

We are expanding our Heart IT support team, as the business grows and we are looking to provide the full suite of IT support through phones, tickets and chat. We look at ourselves as a growing, forward thinking company and with this comes room for plenty of opportunities to grow within HEG. You will be able to enjoy a fun and friendly working environment and a great benefits package.

Our roles are perfect for anyone who has experience in, or is looking to develop their knowledge in:

  • Linux
  • MySQL
  • Perl
  • PHP


Our ideal candidate: Being a team player to achieve collective goals is a key requirement at HEG. We aim to build good working relations within internally as well as externally. We would like you to demonstrate an interest in online gaming, PC building and repair, coding / development and general IT tinkering! If you can show us that you are passionate IT, this may be the great first step into that industry and you will get great exposure to the different aspects of IT. We are looking for good problem-solvers with the ability to think on your feet. Building a good rapport with clients is also important and demonstrating your technical skills.



  • Mon – Fri 9-5:30pm (No weekends)
  • 25 Days holiday + Bank holidays
  • Bupa healthcare
  • Incentives such as trips to Alton towers, Xbox and PS4 consoles etc.
  • Casual dress code
  • On site subsidised canteen
  • Free snacks and soft drinks


Does this sound like the kind of role your talent deserves? Click here and complete your application on our in-house system.